Srs for Bpo Management System free essay sample

A Call center can also equipped with an automatic call handling system like an Interactive Voice Response system (IVR) so that all routine, repetitive queries   Call center has tremendous impact on business. Call centers for selling goods and services, as well as call centers for providing customer care, is going to become a familiar part of the business of virtually every person. Call centers also pioneered the developed of self-service via the telephone, using interactive voice response technology. The input query is compared with the queries in the database store. The solution for the input query is founded. The information service switch switches the application between different types of distributed services. The final result, the reply to the customer’s query is obtained at the end. Specific Requirements 1 External Interface Requirements The following section discusses the requirements related to the interfaces used to communicate with external entities. These entities include human customers and other hardware and software interfaces that permit the system to carry out its tasks. We will write a custom essay sample on Srs for Bpo Management System or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page 1 User Interfaces The requirements presented in this section describe the interfaces for BPOMS. The requirements do not assume a particular interface; however, the requirements are grouped according to the main features (as defined by the use cases) provided by the system. Note that the requirements that follow a subheading support the activities associated with the feature named by the subheading. 2 Applicable Standards The standards of this system include the following platform compliance standards and software: PLATFORM USED: ? Windows SOFTWARE USED: ? VB ? MS-ACCESS 2 System Requirements System Requirements: ? Hardware Requirements: PROCESSOR: 32 BIT, Intel core (i3) RAM: 256 MB HARD DISK: 40 GB MONITOR: SVGA Monitor (800*600 RESOLUTIONS) CLOCK SPEED: 266 MHz KEYBOARD: 101 KEYS MOUSE: Logitech FLOPPY DRIVE: 1. 44 MB ? Software Requirements: OPERATING SYSTEM: Windows FRONT END: VB BACK END: MS-ACCESS MIDDLEWARE: J2EE SERVER: Tomcat4. 1 ? Software interface: †¢ Client on Internet: Web Browser, Operating System (Windows). †¢ Client on intranet: Client Software, Web Browser, Operating System (Windows). †¢ Web Server: WAMP Server, Operating System (Windows) †¢ Data Base server: MS-ACCESS, Operating System (Windows). 3 Non-behavioral Requirements 1 Performance Requirements With client and server running on the same machine, response time will be a maximum of two seconds. 2 Qualitative Requirements 1 Security This section is not complete. Additional requirements will follow. Each time there is a security violation, the log file will be updated with he login, date, and time. 2 Maintainability The system will be designed to allow the following changes: ? Database queries. ? Administration of Ms-Access. ? Archive files to database. 3 Portability The system will run on multiple platforms, in particular Windows, UNIX, and Macintosh. 3 Design and Implementation Constraint s The system will be designed for the following future extensions: ? Archive call center-section data ? Use of existing category information as template for creation of a new category section ? Administration of database ? Customer access 4. 3. 4 Benefits 4. 3. 4. 1 Benefits to the Citizen: †¢ Power of information is just a phone call away Removes the hassles of physical presence at Central Public Authority for filing application †¢ Money saved by way of travel time / wage loss as well as for making Drafts/ Postal Order from Bank and Post Offices †¢ Government bears the cost of transmitting the application to the Central Public Authority †¢ Citizen’s handicap arising out of literacy level variations could be overcome by the Call Centre executives, who would understand, screen and do the necessary handholding in filing RTI applications. 4. 3. 4. 2 Benefits to the Government: †¢ Systematic management and real time monitoring of RTI applications and firs t appeals. †¢ Further improvement in transparency in government functioning. †¢ Empowerment of Common man through easy information dissemination. †¢ Man-hours spent by individual departments in collecting RTI applications can be saved by centralizing the process on the Portal. †¢ Support data analysis indicating area of improvement as well as sectors demanding intervention.